Frequently Asked Questions
Everything about course access, certificates, refunds, and technical help.
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How long do I keep access?
You retain access for at least one year from enrollment in this demo scenario. We aim to provide lifetime access whenever possible, including future content updates.
- Downloadable resources remain available during the access period.
- Progress is synced across devices while your access is active.
Are there certificates?
Yes, completion certificates are available for select courses. Certificates include your full name and the completion date.
- Access your certificate from the course dashboard after finishing all modules.
- If your name is incorrect, you can update your profile and re-generate the certificate.
Can I get a refund?
We offer a hassle-free refund within a fair trial period if the course isn’t the right fit.
- Request within 7 days of purchase and under 20% course completion.
- Refunds are credited back to your original payment method.
Do you support beginners?
Absolutely. We have foundational courses, step-by-step lessons, and clear progress tracking. Each module includes practice tasks and printable checklists.
What are the technical requirements?
Use a modern browser (Chrome, Firefox, Safari, Edge) with a stable internet connection (5 Mbps+ recommended).
- Enable JavaScript and cookies for full functionality.
- For HD videos, allow adaptive streaming and disable aggressive ad-blocking on our domain.
Which payment methods are accepted?
We accept major cards and regional wallets depending on your location. All payments are processed via secure, PCI-compliant providers.
I forgot my password—what should I do?
Use the “Forgot password” link on the sign-in page to receive a reset link via email. The link remains valid for 60 minutes.
Can I learn offline?
You can download lesson PDFs and recipes for offline use. Video downloads may be limited due to licensing; streaming requires an internet connection.
Will courses get updates?
Yes, courses may receive new lessons or refreshed videos. When we update a course you own, you get access automatically.
Do you have plans for teams?
We support team licensing with centralized billing and progress analytics. Contact support to request a tailored quote for your team size.
Which languages are available?
Courses are in English with subtitles for select courses. We’re expanding localization based on demand—use the request form to vote for your language.
Video won’t play properly—how to fix?
Try lowering playback quality, disabling VPN, or switching browsers. Clear cached data and ensure no strict tracker blocking prevents media playback.
Still need help? Our team replies within 24 hours.